FAQ

United States Dollar (USD) is the unified currency for all products, payments and transactions on this website. No additional exchange fees or hidden charges are included.

All inquiries, support requests and after-sales issues must be submitted through the Contact page on our website. This is the official designated channel for customer assistance.

All orders are processed and shipped within 1-3 business days. The standard delivery time for global orders is 6-12 business days.

We provide free global shipping for all products. All tariffs, customs clearance fees and additional transportation costs are fully covered by us. Customers do not need to pay any extra fees.

We accept returns for all products within 60 days of delivery. Returns are allowed for product dissatisfaction or quality issues, provided the item is unused and in its original condition.

After we receive and verify the returned item, refunds will be processed within 5-10 business days. The refund will be returned to your original payment method.

Our hair care products are formulated for every hair type and texture, including straight, wavy, curly and coily hair. They focus on repairing hair from the molecular level to enhance strength, smoothness and shine.

Our products use advanced bond repair technology to improve hair strength and elasticity, add shine, control frizz, retain moisture, and maintain natural hair shape for long-lasting hair health.

We use advanced data encryption technology to protect all personal information. Collected data is only used for order processing and delivery, and will never be sold or shared with third parties without consent.