Customer Service Policy

1. Currency Standard

The unified settlement currency of all commodities on this website is United States Dollar. All commodity prices, activity discounts and settlement amounts are subject to USD pricing. There is no automatic currency conversion fee and hidden exchange rate handling fee.

2. Contact Method

All customer consultation, after-sales application, feedback and suggestion services shall be completed through the independent contact page of the website. We provide official dedicated consultation channels to ensure that every message can be accurately recorded and processed. There are no other unofficial contact channels.

3. Service Scope

Our customer service team covers business consultation, order inquiry, logistics follow-up, return and refund application, product usage guidance and problem feedback processing. We adhere to the principle of fair and transparent service to solve all shopping problems for customers.

4. Service Specification

We maintain a standardized customer service processing process to ensure that all user demands are responded to and processed in an orderly manner. We respect every customer's consumption experience, and strictly abide by shipping rules, return policies and privacy protection agreements to protect consumer rights.

5. Activity Rules

All platform preferential activities are automatically superimposed and executed by the system. All activity rules are subject to the official real-time announcement of the website. We reserve the right of final interpretation of preferential activities, and any rule adjustment will be updated on the website in a timely manner.